Terms and Conditions

Welcome to Accrue Business!

These Terms and Conditions (“Terms”) constitute a legal agreement between Accrue DCA Limited, together with its parent company, Accrue Wealth Inc. (hereinafter referred to as “Accrue”, “we”, “our”, or the “Company”), and you, as a prospective or existing business customer of Accrue Business (hereinafter referred to as the “Business Customer”, “Customer”, “you”, or “your”), and shall govern your access to and use of Accrue Business, including all pages within business.useaccrue.com, our website, application programming interfaces (APIs), products and services (collectively referred to as the “Services”).

These Terms are supplemented by the Accrue Business Service Level Agreement, which forms an integral part of and shall be read together with these Terms.

• a.

  Definitions

  To ensure that you understand certain terms used in these Terms and Conditions, the following terms are referenced and defined below:

  • i.

    “Account” means the business account you create on the Platform to access or use the Services.

  • ii.

    “Agreement” means these Terms and Conditions, together with the Accrue Business Service Level Agreement and any other document expressly incorporated into these Terms.

  • iii.

    “Applicable Laws” means all laws, regulations, rules, and guidelines, whether local, national, or international including but not limited to the General Data Protection Regulation (GDPR) (2016/679), Data Protection Act, 2012 (Act 843) (applicable in Ghana), Nigeria Data Protection Act, 2023, Data Protection Act, 2019 (applicable in Kenya), Protection of Personal Information Act (POPIA), 2013 (applicable in South Africa), Data Protection and Privacy Act, 2019 (applicable in Uganda), Data Protection Act, 2021 (applicable in Zambia), Law No. 2013-015 on Personal Data Protection (applicable in Mali) and other relevant laws that are applicable to the Services provided by Accrue.

  • iv.

    “Authorised User” means any director, officer, employee, contractor, consultant or other individual authorised by a Business Customer to access or use the Services on its behalf.

  • v.

    “Business Customer”, “Customer”, “you”, or “your” means any company, partnership, sole proprietorship, incorporated trustee, governmental entity, non-governmental organisation or other legally recognised business entity that accesses or uses our Services.

  • vi.

    “Cashramp Agent” refers to an authorised representative on the Cashramp platform who assists Business Customers in conducting transactions including deposits, withdrawals and currency conversions.

  • vii.

    “Company”, “we,” “us,” or “our” means Accrue DCA Limited, its parent company, subsidiaries, affiliates and any person or legal entity to whom the rights and obligations of Accrue DCA Limited or Accrue Wealth Inc. have been assigned.

  • viii.

    “Content” means the Services and any content, materials, graphics, audiovisual files, processes, code, features, functionality and products available on the Platform.

  • ix.

    “Cross-Border Payments” refers to the Services provided by us that enable Business Customers to send and receive payments across supported jurisdictions.

  • x.

    “Device” means any electronic device connected to the internet that a person (natural or legal) uses to access our Service. It could be a phone, tablet, computer, or any other device capable of connecting to the internet and accessing our Service.

  • xi.

    “Parties” refers to Accrue and the User.

  • xii.

    “Personal information” means any information that belongs to any identifiable living person. Such information includes but is not limited to names, telephone numbers, addresses, email addresses, and National Identification Numbers of individuals which makes them easily identifiable.

  • xiii.

    “Platform” means the Accrue Business platform, including business.useaccrue.com, its web application, APIs and any other technology through which the Services are provided.

  • xiv.

    “Privacy Policy” means the document setting out how Accrue collects, uses, stores and protects personal information and corporate information provided by Business Customers, as amended from time to time.

  • xv.

    “Services” refers to the financial technology services provided by us, including but not limited to cross-border payment services, virtual account services, virtual card services, Cashramp agent payouts, currency conversion services, payment settlement services and any other products or services made available through Accrue Business.

  • xvi.

    “Service Level Agreement” or “SLA” means Clause 32 of these Terms, which sets out the operational service levels, performance standards and service commitments applicable to the Services.

  • xvii.

    “Third-Party Services” refers to services and content provided by third parties, including payment processors, correspondent banks, financial institutions, card issuers and other service providers whose services are integrated with or accessed through the Platform.

  • xviii.

    “Transaction” refers to any financial operation conducted by a Business Customer through the Platform, including sending or receiving payments, deposits, withdrawals, currency conversions, settlement transactions, virtual account transactions and virtual card transactions.

• b.

  Interpretation

  • i.

    The headings in these Terms and Conditions are for convenience only and shall not affect the interpretation of any provision.

  • ii.

    Words in the singular shall include the plural and vice versa.

  • iii.

    Any reference to any gender includes all genders.

  • iv.

    References to any statutory provision include a reference to that provision as amended, extended, or re-enacted from time to time.

  • v.

    The words “including,” “includes,” “for example,” and similar expressions shall be construed without limitation to the preceding words.

• a.

  By accessing or using the Services, creating an Account or authorising any person to access or use your Account, you acknowledge that you have read and understood these Terms and Conditions, including our Privacy Policy, and agree to be bound by them and to comply with all Applicable Laws and regulations governing your use of the Services. You further acknowledge that these Terms and Conditions constitute a binding and enforceable legal agreement between your organisation and Accrue.

IF YOU DO NOT AGREE TO THESE TERMS, PLEASE DO NOT ACCESS OR USE THE SITE AND/OR ANY OF OUR SERVICES.

• a.

  Accrue Business is a business payment platform that enables businesses to send and receive domestic and cross-border payments, access virtual accounts and virtual card services, facilitate payments through the Cashramp agent network, convert supported currencies, and access other payment infrastructure solutions made available by Accrue.

• b.

  We may introduce, modify, suspend or discontinue any part of the Services from time to time where necessary for operational, commercial, security or regulatory reasons.

• a.

  The fees payable for the Services are as follows:

  • i.

    Local currency payouts through the Cashramp agent network attract a transaction fee of one and one-half per cent (1.5%) of the transaction value, subject to a maximum fee of United States Dollars Two (USD 2.00) (or its equivalent in the applicable currency) per transaction.

  • ii.

    ACH transfers and international wire transfers attract a transaction fee of one per cent (1%) of the transaction value. Volume-based discounts may be made available to qualifying Business Customers, as determined by Accrue from time to time.

• b.

  Except as expressly communicated by Accrue for a particular Service, Accrue does not charge setup fees, monthly account maintenance fees or hidden foreign exchange spreads. The applicable exchange rate for any currency conversion will be displayed to the Business Customer before the relevant Transaction is confirmed.

• c.

  Where a particular Service is subject to a separate pricing schedule, product-specific terms or a written commercial agreement between Accrue and the Business Customer, the fees specified therein shall apply to that Service.

• d.

  Accrue may amend the applicable fees by providing the Business Customer with at least fourteen (14) days’ prior written notice, unless an earlier amendment is required to comply with Applicable Laws or to reflect changes imposed by third-party financial institutions, payment networks, service providers or regulatory authorities. Continued use of the Services after the effective date of the revised fees constitutes acceptance of the amended fees.

• a.

  We may update these Terms from time to time. We reserve the right and sole discretion to make changes to these Terms at any time. It is your responsibility to review these Terms periodically for any changes.

• b.

  We will use reasonable efforts to notify you of any amendments to these Terms that we consider likely to materially affect your rights or obligations. Any such notice may be posted on the Platform or sent to the registered email address associated with your Account.

• c.

  Where necessary to comply with Applicable Laws, protect the security or integrity of the Platform, prevent fraud or address operational requirements, amendments may take effect immediately.

• d.

  Following any amendment, your continued use of the Services constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must immediately discontinue your use of the Services and request the closure of your Account.

By registering to use an Accrue Account, you represent and warrant that:

• a.

  You are a legally incorporated company, partnership, sole proprietorship, incorporated trustee, governmental entity, non-governmental organisation or other legally recognised business entity validly existing under the laws of your jurisdiction;

• b.

  The individual creating the Account or accepting these Terms has the legal authority and all necessary corporate approvals to bind the Business Customer to these Terms;

• c.

  All information and documentation provided to Accrue is true, accurate, complete and not misleading;

• d.

  Your use of the Services will not violate any Applicable Laws, including but not limited to anti-money laundering, anti-corruption, counter-terrorist financing, sanctions and foreign exchange regulations;

• e.

  Neither you nor any of your directors, officers, beneficial owners or Authorised Users is subject to any applicable sanctions or legal restrictions that prohibit the use of the Services; and

• f.

  You shall promptly notify Accrue of any material change affecting your legal status, ownership structure, authorised representatives or regulatory standing.

• a.

  Using our Services includes, but is not limited to, initiating domestic and cross-border payment transactions, funding and using virtual accounts and virtual cards, conducting currency conversion transactions, accessing Cashramp services, integrating with our APIs, making submissions, and using any other products or services made available through the Platform.

• b.

  You undertake to use this service only as permitted by law. You agree not to undertake the following:

  • i.

    Reuse, exploit, and misuse any portion of this service;

  • ii.

    Make any alteration that may interfere with the proper operation of the Platform or the Services;

  • iii.

    use the Services in any manner that may damage the Platform, impair its availability or interfere with its use by other Business Customers;

  • iv.

    permit any unauthorised person to access or use your Account;

  • v.

    use the Services to conduct transactions on behalf of any person or entity that has not been authorised by the Business Customer;

  • vi.

    obtain or attempt to obtain unauthorised access to another customer’s account, the Platform or Accrue’s systems;

  • vii.

    use the Services for any unlawful, fraudulent or prohibited activity; or

  • viii.

    engage in any activity that may expose Accrue, its partners or other customers to legal, regulatory, financial or reputational risk.

• a.

  While we will do everything we reasonably can to provide continuous operation of the Platform and the Services, we do not provide any warranty as to the availability of the Platform, our APIs or your Account. We may, from time to time, carry out scheduled or emergency maintenance, updates or modifications to the Platform where necessary for operational, security or regulatory purposes. Where reasonably practicable, we will notify you at least twenty-four (24) hours in advance of any scheduled maintenance; emergency maintenance may be carried out without prior notice.

• b.

  Accrue targets Platform and API availability of not less than ninety-nine per cent (99%) in each calendar month, measured as the percentage of time the Platform and APIs are available during the relevant calendar month, excluding scheduled maintenance, emergency maintenance and any downtime resulting from circumstances beyond Accrue’s reasonable control.

• c.

  In the event of any interruption to the Platform or the Services, we will use commercially reasonable efforts to restore access as soon as reasonably practicable, and will provide affected Business Customers with periodic updates on restoration progress to the email address registered to their Account.

• d.

  Without limiting the generality of the foregoing, we do not guarantee continuous access to the Platform, our APIs, your Account or any products or Services offered through the Platform, and make no representation that the Platform, APIs, your Account and/or any products or Services offered therein will be available without interruption or that there will be no delays, failures, errors, omissions or loss of transmitted information.

• e.

  Any processing timelines, platform availability targets and customer support response times stated in these Terms are operational targets only and shall not constitute warranties or guarantees of uninterrupted availability or performance unless expressly stated otherwise.

• a.

  Risk Awareness: Trading or holding digital currencies is highly risky due to market volatility. Prices can fluctuate drastically, potentially leading to significant gains or losses.

• b.

  Personal Responsibility: It is essential to assess your financial situation and risk tolerance before engaging in digital currency transactions. You are solely responsible for your decision to buy, sell, trade, or hold digital currencies.

• c.

  No Financial Advice: Accrue does not provide financial advice related to the use of its platforms or the digital currency transactions conducted on it. Users are expected to make their own informed decisions.

• d.

  Protocol Risks: There is a risk that the underlying software protocols of the digital currencies stored in your wallet (may change, affecting your holdings. You therefore waive any claim that you may have against Accrue arising therefrom (including in respect of any claim for direct, indirect, consequential, or pecuniary damages). You understand and agree that should a counterparty become insolvent or otherwise deliver any deposited amount; this may impact your investment.

• a.

  To use our Services, you must create and maintain an Account on the Platform. You confirm that all information provided to open and maintain the Account is accurate, complete and up to date, and you agree to promptly notify us of any changes to such information.

• b.

  In furtherance of our Anti-Money Laundering, Counter-Terrorist Financing and Know Your Business (“KYB”) obligations, you agree to provide all information and documentation reasonably required to verify your business, its directors, beneficial owners, authorised representatives and business activities before access to the Services is granted.

• c.

  The required information may include, but is not limited to, certificates of incorporation or registration, constitutional documents, proof of business address, tax identification information, details of directors and beneficial owners, identification documents of authorised representatives, banking information and any other documentation required under Applicable Laws or our internal compliance procedures.

• d.

  We may require additional information about your business, request supporting records, or require enhanced due diligence where necessary to satisfy Applicable Laws or our internal compliance obligations. During this process, access to your Account or certain Services may be delayed or restricted until the verification process has been completed.

• e.

  As part of our identity verification and compliance procedures, we may retain certain information and documentation even after your Account has been suspended, closed or terminated, in accordance with Applicable Laws and our Privacy Policy.

• f.

  Accrue reserves the right to, at any time to:

  • i.

    Restrict or suspend your Account where we consider it necessary to carry out additional verification or compliance checks;

  • ii.

    Request updated information or documentation to ensure continued compliance with Applicable Laws; or

  • iii.

    Terminate your Account where you provide false, inaccurate or misleading information or fail to provide the information reasonably required to complete our verification procedures.

• a.

  Accrue is required to retain certain information and documentation obtained as part of its identity verification, Know Your Business (KYB), Anti-Money Laundering (AML) and compliance procedures. These requirements may continue to apply even after your relationship with Accrue has ended.

• b.

  You acknowledge and agree that the information and documentation you provide to Accrue may be retained for such period as may be required by Applicable Laws, regulatory requirements or our internal compliance obligations, notwithstanding the suspension, closure or termination of your Account.

• a.

  Cashramp is one of the products available through the Platform. It is a payment network that enables Business Customers to make domestic and cross-border payments through authorised Cashramp Agents operating across supported jurisdictions.

• b.

  Through Cashramp, Business Customers may fund their Accounts, receive payouts, convert supported currencies and facilitate payment transactions using supported banking channels, mobile money services and Digital Assets.

• c.

  We retain the right to suspend the provision of our services to you:

  • i.

    If you do not comply with our terms of use, additional policy or we discover and are investigating suspected misconduct.

  • ii.

    continued access would expose Accrue, its partners or other customers to legal, regulatory or operational risk.

• d.

  By using the Service, you acknowledge and agree that:

  • i.

    Accrue is not responsible for the operation or availability of any underlying blockchain protocol, banking infrastructure or third-party payment network;

  • ii.

    the operation of supported Digital Assets may be subject to changes beyond Accrue’s control;

  • iii.

    Fiat deposits and withdrawals are facilitated through authorised Cashramp Agents and participating financial institutions;

  • iv.

    Exchange rates applicable to supported currency conversions will be displayed at the time the Transaction is initiated; and

  • v.

    Transactions remain subject to these Terms and any applicable regulatory requirements.

• a.

  Accrue shall process Transactions in accordance with the instructions received from the Business Customer or its Authorised Users. Accrue is entitled to rely on any instruction submitted through the Business Customer’s Account and shall have no obligation to verify the authority of the person submitting such instruction beyond the permissions assigned to that Account.

• b.

  The Business Customer is solely responsible for ensuring that all Transaction details, including the recipient’s information, account details, payment amount, currency and any supporting information, are complete and accurate before submitting a Transaction.

• c.

  The Business Customer is responsible for ensuring that sufficient available funds are maintained in its Account to enable the processing of each Transaction. Where sufficient available funds are not available, Accrue may decline, suspend or delay the processing of the relevant Transaction until adequate funds have been made available.

• d.

  Subject to network conditions, third-party banking infrastructure, payment partner availability, regulatory requirements and compliance reviews, Accrue will use commercially reasonable efforts to process Transactions within the following timeframes:

  • i.

    local currency payouts through the Cashramp agent network and bank transfers within supported African countries — within two (2) hours of transaction confirmation;

  • ii.

    ACH and international wire transfers — within twenty-four (24) hours of transaction confirmation;

  • iii.

    virtual account and virtual card issuance — within twenty-four (24) hours after successful verification of the Business Customer’s request; and

  • iv.

    currency conversion transactions — in real time, at the exchange rate displayed at the time the Transaction is confirmed.

• e.

  The processing timeframes set out above are service targets only and may be extended where delays arise from third-party banking institutions, payment processors, Cashramp Agent unavailability, network congestion, regulatory action, compliance reviews, force majeure events or any other circumstance beyond Accrue’s reasonable control.

• f.

  A Transaction shall not be regarded as completed while it remains pending, and funds relating to a pending Transaction may not be available for use until the Transaction has been successfully completed.

• g.

  Except where required by Applicable Laws, a Transaction cannot be cancelled, reversed or modified once it has entered processing or has been marked as pending or completed. It is the responsibility of the Business Customer to verify all Transaction details before submitting any Transaction.

• h.

  You accept and agree that Accrue does not:

  • i.

    Guarantee the identity of any user, receiver, or another party to a Transaction. You are solely responsible for ensuring all transaction details are correct, and you should carefully verify all transaction information before submitting transaction instructions to Accrue.

  • ii.

    If you know, suspect, or should reasonably know or suspect that any Local Currency or Digital Currency has been credited to your Wallet (or to any bank account) in error, you must immediately notify Accrue by submitting a ticket through customer care or by emailing help@useaccrue.com. You accept and agree that you have no claim or entitlement to any Local Currency or Digital Currency received in error and must immediately return such funds in accordance with the instructions received from Accrue.

• i.

  Currency conversions available through the Platform shall be completed using the exchange rate displayed at the time the Transaction is initiated. Exchange rates are determined by Accrue or its liquidity providers and may change from time to time prior to confirmation of the Transaction.

• a.

  Where your identity has been verified (following the Identity Verification requirements), you may fund your Account using any funding method supported by Accrue from time to time, including bank transfers, authorised Cashramp Agents, mobile money services, supported Digital Assets or any other approved payment method.

• b.

  Deposits shall be credited to your Account once the relevant funds have been received, verified and processed by Accrue or the applicable payment provider.

• c.

  Accrue reserves the right to refuse or delay any deposit where required for compliance, security, fraud prevention or operational purposes.

• a.

  Subject to these Terms and any applicable regulatory requirements, you may withdraw funds from your Account using any withdrawal method supported by Accrue.

• b.

  Withdrawal requests shall be processed in accordance with our operational procedures and may be subject to compliance reviews, verification checks, applicable banking procedures and third-party processing requirements.

• c.

  Accrue will use commercially reasonable efforts to process withdrawal requests promptly but does not guarantee that any withdrawal will be completed within a specified period where delays arise from third-party financial institutions, payment providers, regulatory authorities or circumstances beyond Accrue’s reasonable control.

• d.

  Accrue reserves the right to refuse, suspend or delay any withdrawal where it reasonably believes that doing so is necessary to comply with Applicable Laws, prevent fraud or financial crime, protect the security of the Platform or comply with a lawful request from a competent authority.

• a.

  Accrue takes security seriously and implements reasonable technical and organisational measures designed to protect your Account and the Services. However, you are solely responsible for maintaining adequate security and control over your Account access credentials and all activities conducted through your Account.

• b.

  However, you are solely responsible for:

  • i.

    Maintaining the confidentiality and security of your Account credentials, including passwords, PINs, API keys, authentication details and any other security information associated with your Account.

  • ii.

    Ensuring that only Authorised Users access and use your Account.

  • iii.

    Ensuring that the email addresses, telephone numbers and other contact details linked to your Account remain accurate and up to date.

  • iv.

    Ensuring that your Authorised Users comply with these Terms and all applicable security requirements.

  • v.

    Please note the following:

    • 1.

      SMS and email services are vulnerable, and care should be taken when reviewing messages purporting to originate from us.

    • 2.

      Enabling any additional security features available to you, including the activation of two-factor authentication on your Accrue account.

    • 3.

      We will never seek access to your device or account.

    • 4.

      We will not request your personal identification number (PIN) or other identification code associated with your account.

  • vi.

    Verify the uncertainty and authenticity of any notice of any purported to be made by Accrue to your account.

  • vii.

    You are to take steps to secure your account details adequately. We shall not be liable for failure to secure your account details, resulting in unauthorized access to your Accrue Account and/or results in the tampering of local or digital currency kept in your Wallet or any linked bank account(s). You accept that you shall be held responsible for all activities that occur through your account and accept all risks thereof.

• a.

  Accrue reserves the right to restrict, suspend, or terminate your Accrue Account where:

  • i.

    We reasonably suspect that your Accrue Account is the subject of an operational or other error, in which case we may suspend access to your account until the error is rectified.

  • ii.

    We reasonably suspect that your Accrue Account has been or is being used with any unlawful, fraudulent or Prohibited Activity, or breach of these Terms;

  • iii.

    We reasonably suspect that you or your Accrue Account is or has been associated with or poses a high risk of money laundering, financing of terrorism, fraud, or any other financial crime.

  • iv.

    We reasonably suspect you of taking any action that Accrue considers to be a circumvention of Accrue’s controls, including but not limited to opening multiple Accrue Accounts.

  • v.

    We reasonably suspect your involvement in any attempt to gain unauthorized access to any Accrue Account.

  • vi.

    Your Accrue Account is or appears to be the subject of any legal, regulatory or government process and/or we, in our sole discretion, consider there to be a heightened risk of legal or regulatory non-compliance.

  • vii.

    We are compelled to do so by a prima facie valid subpoena, court order, or other binding order of a government or regulatory authority; or

• b.

  Accrue will make all reasonable efforts to notify you of any decision to restrict, suspend or terminate your Accrue Account unless we are prevented from doing so by any legal or regulatory process or requirement or where doing so may compromise Accrue’s security and/or risk management procedures. You accept and agree that Accrue is under no obligation to disclose to you the fact of or reason for any decision to restrict, suspend, or terminate your Accrue Account. Accrue shall have no liability to you in connection with the restriction, suspension, or termination of your Accrue Account.

• c.

  You accept that, once your account is closed:

  • i.

    We reserve the right to delete all your account information on our server and the right to retain any information required for legal and operational reasons;

  • ii.

    It will not be accessible to you; and

  • iii.

    We are under no obligation to notify you of or provide you with any digital currency credited to your Account.

• a.

  Accrue will provide any notices relating to your account or your use of our service on the service or by mailing them to the email address provided by you. You consent to receive all notices electronically.

• b.

  You have the hardware and software to access, receive, and save notices sent to you electronically. All information provided to us is valid and up to date. Any notification sent to the email address provided by you will be deemed received once we send it.

• a.

  You must not use your Accrue Business Account to undertake any of the activities or categories of activity set out in this section (each a “Prohibited Activity”):

  • i.

    Violation of any laws, statutes, ordinances, or regulations. Undertaking, facilitating or supporting criminal activity of any kind, including but not limited to money laundering, terrorist financing, illegal gambling operations, or malicious hacking.

  • ii.

    Abusive activity, including but not limited to imposing an unreasonable or disproportionately large load on Accrue’s infrastructure or otherwise taking any action that may negatively affect the performance of the Accrue Business Site or Accrue’s reputation.

  • iii.

    Attempting to gain unauthorized access to the Accrue Business Site or any Accrue Account. Transmitting or uploading any material to the Accrue Site that contains viruses, Trojan horses, worms, or any other harmful programs.

  • iv.

    Transferring your Accrue Business Account access or rights to your Accrue Business Account to a third party, unless required by law or with Accrue’s prior consent.

  • v.

    Fraudulent activity, including but not limited to taking any actions that defraud Accrue or an Accrue Business customer, or the provision of any false, inaccurate, or misleading information to Accrue.

  • vi.

    Transactions involving items that may help facilitate or enable illegal activity; promote or facilitate hate, violence, or racial intolerance; are considered obscene, or maybe stolen goods or the proceeds of crime.

  • vii.

    Intellectual property infringement.

  • viii.

    Sale or purchase of drugs, narcotics or controlled substances and paraphernalia, pseudo-Pharmaceuticals: Pharmaceuticals and other products that make health claims that have not been approved or verified by the applicable local and/or national regulatory body.

  • ix.

    Pornography and other obscene materials (including literature, imagery, and other media); sites offering any sexually-related services such as prostitution, escorts, pay-per-view, and adult live chat features.

  • x.

    Multi-level Marketing: Pyramid schemes, network marketing, and referral marketing programs.

  • xi.

    Unfair, predatory, or deceptive practices: Investment opportunities or other services that promise high rewards; Sale or resale of a service without added benefit to the buyer; resale of government offerings without authorization or added value; sites that we determine in our sole discretion to be unfair, deceptive, or predatory towards consumers.

  • xii.

    High-risk businesses: any businesses that we believe pose an elevated financial risk, legal liability, or violate card network or bank policies.

• b.

  By opening an Accrue Business Account, you confirm that you will not use your account to undertake any of the above-listed Prohibited Activities or any similar or related activity.

• c.

  Under no circumstances should you attempt to use your Accrue Business Account to store, send, request, or receive currency or Digital Currencies in any form that Accrue does not support. Accrue assumes no responsibility or liability in connection with any attempt to use Accrue Services for a currency that Accrue does not support.

• a.

  Our Service may contain links to other sites not operated by us. If you click on a third-party link, it may direct you to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for any third-party sites or services’ content, privacy policies, or practices. We do not guarantee the identity of any user or third party.

• a.

  Any information, materials, content or communications provided by Accrue through the Platform, the Services or any other channel are provided for general informational purposes only and shall not be construed as financial, investment, legal, accounting or any other form of professional advice. You remain solely responsible for evaluating your business objectives, financial circumstances, risk tolerance and the suitability of any Transaction undertaken through the Services. Where appropriate, you should obtain independent advice from qualified professional advisers before making any financial, business or investment decisions. Accrue shall not be responsible for any decisions made by you based on information provided through the Platform or the Services.

• a.

  You are solely responsible for determining whether and to what extent any taxes, duties, levies or other governmental charges apply to any Transactions conducted through your Account or your use of the Services. You are responsible for calculating, withholding, collecting, reporting and remitting all applicable taxes to the relevant tax authorities, as well as ensuring compliance with all tax obligations arising from your business activities.

• b.

  Accrue shall not be responsible for determining your tax liabilities, assessing the applicability of any taxes to your Transactions or providing tax advice in connection with your use of the Platform or Services. You should seek independent advice from qualified tax professionals where necessary to ensure compliance with your applicable tax obligations.

• a.

  Accrue expressly disclaims, and you acknowledge and agree that you waive, all warranties, representations, conditions and guarantees of any kind, whether express, implied, statutory or otherwise, relating to the Platform, Services, your Account or any related products and services provided by Accrue.

• b.

  Without limiting the generality of the foregoing, Accrue does not warrant or guarantee:

  • i.

    that any Transaction will be processed within any particular timeframe;

  • ii.

    that the Platform, the Services or any Account will be continuously available, uninterrupted or error-free;

  • iii.

    that any processing timeline, platform availability target or customer support response time referred to in these Terms will be achieved; or

  • iv.

    that the performance of the Services will not be affected by third-party financial institutions, payment networks, service providers, regulatory authorities or any other circumstances beyond Accrue’s reasonable control.

• c.

  Any processing timelines, platform availability targets and customer support response times set out in these Terms are operational targets only and shall not constitute warranties or guarantees unless expressly stated otherwise.

• a.

  In no event shall Accrue, its operating entities or any other affiliates (including their respective directors, members, employees or agents) be liable to you for any direct, indirect, special, consequential, exemplary or punitive damages or any other damages of any kind, including but not limited to loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, whether in contract, tort or otherwise, arising out of or in any way connected with your use of, inability to use, or unavailability of your Accrue Account, including without limitation any damages caused by or resulting from any reliance upon any information received from Accrue, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission or any failure of performance, whether or not resulting from a force majeure event, communications failure, theft, destruction or unauthorised access to Accrue’s records, programmes or services.

• b.

  Without limiting the generality of the above, in no event will any liability of Accrue, its operating entities, or any other affiliates (including their respective directors, members, employees, or agents) arise concerning your use of your Accrue Account, exceed (in aggregate) the fees earned by Accrue in connection with your use of your Accrue Account in the six months immediately preceding the event giving rise to the claim for liability.

• c.

  The above limitations of liability shall apply to the fullest extent permitted by law in the Federal Republic of Nigeria.

• a.

  You and Accrue agree to notify each other in writing of any claim or dispute that arises in relation to the Accrue Site, your Accrue Account, or these Terms within 30 days of such claim or dispute arising. You and Accrue further agree to attempt an amicable resolution of any dispute before bringing a claim to any court or other legal body.

• b.

  This Agreement shall be governed by and construed per the laws of the Federal Republic of Nigeria. Parties agree to submit all disputes, claims, or controversies (including non-contractual Disputes, claims, or controversies) arising out of or in connection with these Terms, or the breach, termination, enforcement, or interpretation thereof (together, Disputes), to the exclusive jurisdiction of the courts of Nigeria.

• a.

  These Terms, together with the Accrue Business Service Level Agreement and any other document expressly incorporated by reference, constitute the entire agreement and understanding between you and Accrue concerning the Services and supersede all prior discussions, negotiations, representations, agreements and understandings, whether oral or written, relating to their subject matter.

• a.

  Business Customers may contact Accrue for assistance through the following support channels:

  • i.

    Email (Business Support): business@useaccrue.com

  • ii.

    Email (Customer Support): help@useaccrue.com; and

  • iii.

    WhatsApp support, using the contact details provided during account onboarding or otherwise communicated by Accrue from time to time.

• b.

  Accrue will use commercially reasonable efforts to respond to support requests within the following target response times:

  • i.

    Critical issues, including account access failures, transaction errors and compliance — within twenty (20) minutes;

  • ii.

    General enquiries relating to account settings, products or reporting — within twenty (20) minutes to two (2) hours; and

  • iii.

    Feature requests and non-urgent feedback — within two (2) Business Days.

• c.

  The response times set out above apply during Accrue’s business hours, being Monday to Friday between 08:00 and 18:00 West Africa Time, excluding public holidays, and may vary during periods of exceptionally high demand.

• d.

  The response times stated in this clause are operational targets only and shall not constitute warranties or guarantees.

• a.

  Should you suspect that your Account or any of your details have been compromised or you become aware of any fraud or attempted fraud or any other security incident affecting you and/or Accrue. If that happens, you must notify Accrue customer care support immediately by email at business.useaccrue.com and continue to provide accurate information throughout the Breach. You must take the required steps to reduce and report any breach. Accrue will take into account any failure to provide prompt notification of any Breach.

• a.

  If you have not accessed your account for a few years and we cannot contact you but hold digital assets on your behalf, we may be required to report and deliver such funds to the relevant authorities as unclaimed money. We reserve the right to deduct a dormancy fee or administrative charges incurred by holding such unclaimed funds.

• a.

  Accrue is not liable for a breach or non-performance of the conditions of these terms to the extent that circumstances beyond the control of Accrue cause the breach, its affiliates, employees, or agents, and for the period those circumstances persist.

• a.

  Nothing in this Agreement shall be deemed or shall cause either you or Accrue to be treated as the agent of each other.

• b.

  If any provision of these terms as may be amended periodically is determined to be invalid or unenforceable, in part or whole under any applicable law, this will not affect the validity of any other provision as stated in these terms.

• c.

  This agreement is personal to you, and you cannot transfer or assign your rights, interests, or obligations to anyone else. We may transfer or assign our rights licenses, interests, and obligations at any time, including as part of a merger, acquisition, or other corporate restructuring, provided that this transfer or assignment does not materially impact the quality of our Services.

• d.

  Accrue will not be held responsible for any claims over any security.

• e.

  Clause headings in these terms are for convenience only and shall not govern the meaning or interpretation of any provision.

• f.

  These terms and any information that you or we will provide shall be in English. The translation of these terms and other documents provided on this service is for your information.

• a.

  If you have any questions about these Terms and Conditions, please contact us at business.useaccrue.com